FAQ'S

How quickly can you answer my question?

We respond to messages and emails in the order they are received. Most inquiries are answered within 24 hours during our business days.

Can I change my shipping address after my order has been placed?

If you need to update your shipping address, please contact us as soon as possible at sallario68@gmail.com with your name and order number. We’ll do our best to make the requested change, but we cannot guarantee updates once an order has entered processing or has already been shipped.

How long is the processing period?

Orders are generally processed within 1–3 business days. Orders are processed Monday through Friday, excluding major holidays.

How long does shipping take?

Estimated delivery times are:

  • United States: 7–12 business days
  • International: 8–14 business days

These estimates begin after your order has been processed. Once your order ships, tracking information will be sent to you by email.

Will my order come in one package?

Not necessarily. Depending on the products included in your order, items may be shipped separately in multiple packages. If your order is split into multiple shipments, you may receive separate tracking information for each package.

What happens if an item is out of stock or backordered?

If an item becomes unavailable after your order is placed, we will contact you by email and provide available information regarding restocking. If the item cannot be restocked within a reasonable timeframe, we may offer a refund for the unavailable item.

I received a damaged item. What should I do?

We’re sorry if your order arrived damaged. Please contact us at sallario68@gmail.com and include your name, order number, and clear photos of the damaged product. Our team will review the issue and assist you with the next steps.

What if an item is missing or damaged in my order?

If an item is missing or arrives damaged, please contact us within 30 days of delivery at sallario68@gmail.com. Include your order number and any relevant photos or details so we can investigate and help resolve the issue.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at sallario68@gmail.com. Cancellation requests can generally be accepted only before the order has entered processing or been shipped.

What if I have further questions or need assistance?

If you have any other questions or need help with an order, our support team is happy to assist.

Sallario

Store Name: Sallario
Phone: +923187053738
Email: sallario68@gmail.com
Location: United States

Customer Service Hours

Our customer support team is available to assist with questions and order-related concerns.

  • Monday – Friday
  • We generally aim to respond within 24 hours.