SHIPPING POLICY
At Sallario, we aim to make every order experience simple, reliable, and convenient. Please review the information below to understand how we process, ship, and deliver your orders.
Order Processing
Orders are generally processed within 1–3 business days after purchase. Orders placed after our daily processing cut-off may be processed on the following business day.
Shipping Times
United States:
Processing time: 1–3 business days
Transit time: 6–9 business days
Estimated total delivery time: 7–12 business days
International:
Processing time: 1–3 business days
Transit time: 7–11 business days
Estimated total delivery time: 8–14 business days
Please understand that these delivery periods are estimates and may be affected by circumstances outside our control, including customs processing, weather conditions, public holidays, delivery delays, or other logistical issues. Specific delivery dates cannot be guaranteed.
Tracking Your Order
All eligible orders include tracking information. Once your order has been shipped, your tracking number will be sent to you by email.
You can also track your shipment through our Track Your Order page.
Address Issues
Please carefully review your shipping information before completing your purchase. If you notice an incorrect or incomplete address, contact us as soon as possible at sallario68@gmail.com.
Sallario cannot be held responsible for delays, returns, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Delivery Issues
Once the delivery service confirms that your package has been delivered, the order is considered successfully delivered.
If your tracking information says “delivered” but you cannot locate your package, we recommend:
- Checking with family members, neighbors, or building staff
- Looking around your mailbox, entrance, porch, or other safe delivery areas
- Contacting your local delivery service for additional delivery information
Sallario is not responsible for packages that are lost or stolen after the delivery service has confirmed delivery.
International Customers
For international deliveries, customers should check their local delivery service if a package has been marked as delivered but cannot be located.
We recommend:
- Checking for a delivery notice or attempted-delivery message
- Contacting your local postal or delivery service
- Checking with the relevant customs authority when applicable
Sallario will provide reasonable assistance where possible, but we cannot be responsible for delays caused by local delivery services or customs authorities.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, taxes, tariffs, or other import charges depending on the destination country.
Any applicable fees imposed by local authorities are the responsibility of the customer. Sallario is not responsible for delays, additional charges, or packages held by customs because of local import requirements.
High-Risk Orders
For security purposes, certain orders may be selected for additional verification before shipment.
If an order requires verification:
- We may contact you to confirm order or payment information
- Shipment may be delayed until verification is completed
- Orders that cannot be verified may be cancelled
- Any applicable refund will be processed according to our store policies
Customer information provided during verification will be handled securely.
Cancellations
Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.
If you need to cancel an order, contact us within 24 hours of placing the order at sallario68@gmail.com.
Once an order has been shipped, it cannot be cancelled and may instead be subject to our return policy after delivery.
Damaged Items
If your order arrives damaged, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A clear photograph of the damaged product
- Photos of the packaging, if applicable
After reviewing your request, we will determine the appropriate resolution in accordance with our return and replacement policy.
Agreement
By placing an order through the Sallario website, you acknowledge that you have read and agreed to the terms outlined in this Shipping Policy.
What if I have further questions or need assistance?
If you have any questions regarding shipping, tracking, or your order, please contact our customer support team.
Sallario
Store name: Sallario
Phone: +923187053738
Email: sallario68@gmail.com
Location: United States
Customer Service Hours
Our support team aims to respond to customer inquiries within 24 hours.
- Monday – Friday: Customer Support Available