RETURN & REFUND POLICY
Returns
You may request a return within 30 days of receiving your order. We accept returns for eligible defective and non-defective products, provided the items meet the requirements below.
To be eligible:
- Items must be unused, in their original condition, and returned with the original packaging.
- All returns must be approved before being sent back. Please contact our support team at sallario68@gmail.com to start the return process.
- We will provide the necessary return instructions and return address. Unauthorized returns may not be accepted.
Note: Customers are responsible for return shipping costs unless the product arrived defective or the issue resulted from an error on our part.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
- If your return is approved, the refund will be issued to your original payment method.
- Most approved refunds are processed within 10 business days after the return has been inspected.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank account again.
- Contact your credit card or payment provider, as processing may take additional time.
- Contact your bank to check whether there are any pending transactions or processing delays.
If you still cannot locate your refund, contact us at sallario68@gmail.com and we will be happy to assist.
Cancellations
You may request to cancel your order within 24 hours of purchase by contacting us at sallario68@gmail.com.
- Once an order has entered processing or has already shipped, cancellation may no longer be possible.
- If your order has already shipped, you may request a return after delivery by following the return procedure above.
Exchanges
We provide replacements for items that arrive defective or damaged.
To request an exchange, contact sallario68@gmail.com with your order number and clear photographs showing the issue.
After reviewing the request, we will determine the appropriate solution.
Gift Returns
If an item was purchased as a gift and shipped directly to you, an approved return may be issued as a gift credit, where applicable.
If the gift was shipped to the original purchaser, any approved refund will be issued to the original payment method used for the purchase.
Return Shipping
- Customers are generally responsible for the cost of return shipping.
- We recommend using a trackable shipping service when returning an item.
- Sallario cannot guarantee receipt of returned packages that do not have tracking information.
What if I have further questions or need assistance?
If you have any questions about returns, refunds, cancellations, or exchanges, please contact our customer support team.
Sallario
Store name: Sallario
Phone: +923187053738
Email: sallario68@gmail.com
Location: United States
Customer Service Hours
Our customer support team aims to respond to inquiries within 24 hours.
- Monday – Friday: Customer Support Available